FAQ

DO YOU HAVE A STORE-FRONT?
Yes! Our store-front is in Managua, Nicaragua in Central America. Otherwise we are an online only shop. We encourage you to visit us so you can passion that we put into our linen garment. 

WHAT IS A CUSTOM ORDER? 

Feel creative and want to have control over your style? We offer our customer custom order for your garments. We ask you provide us your measurements and we make the garment to your measurements. You can also make te clothes in the colors to match your special event. We can customize the color of the shirts, the color of the embroidery, the color of the buttons, the neck type, the sleeve type and size. 

WHAT IF I HAVE GENERAL QUESTIONS BEFORE MAKING MY CUSTOM ORDER?
We understand that ordering custom apparel can be a complex matter. Please contact us if you have any questions about the process. We will take your information and we will help you every step of the way. 

MY EVENT IS COMING UP QUICK, CAN I RUSH MY ORDER?
We have expedited delivery service but it depends on how soon you need it.  Please contact us to find out more about pricing and availability of this service. Note that during our high season this service may not always be available. 

WHAT ARE THE WASH AND CARE INSTRUCTIONS?
We always recommend dry-cleaning, particularly on the multi-color embroidered shirts and contrast color shirts, but also on plain shirts. To keep your 100% linen garments looking new, we always recommend dry-cleaning as it will prevent against standard fabric breakdown resulting in loss of luster and shrinkage. To remove wrinkles is best to Iron your garment while still slightly wet (do not sprinkle water).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, American Express, Discover, and PayPal payments.

DO YOU HAVE A CATALOG?
At this time we do not have a catalog that we can send, but all of our items are available online and updated on a regular basis.

CUSTOMER SERVICE & FEEDBACK
We care about what our customers think and what they are saying, therefore customer service is our number one priority. We not only greatly value our customer satisfaction and appreciation, but also understand that a happy customer promotes a return customer and spreads the word about us.

If you are happy with our quality, services, and products, please tell others. If you are dissatisfied, PLEASE tell us. Ultimately it is you that we work for, therefore we highly value your Comments and suggestions on how we can better provide our service to you.

ARE YOUR STANDARD SIZES AMERICAN SIZES?
Our “Standard Size” run fairly true to size for the American market. However, since not all designers and brands run the same, we would suggest measuring each person and matching to the size chart to ensure the proper size is ordered.

CAN I CUSTOM ORDER MY SHIRT?

YES, although we do sympathize, we cannot stress enough the importance of carefully following all instructions regarding measuring and matching embroidery colors. If a new item is needed a new order must be placed and we will remake the item. Depending on the circumstances we would gladly provide you with an amicable discount on the new order. The discount amount will be provided by one of our Customer Service Representatives.

*Please contact us right away if there is a problem with your order. Our priority is to make sure that you have a properly fitted outfit. With Custom Made items time is usually very critical. If there is a mistake made on our behalf no matter the item, we will swiftly re-make and ship the item at no additional cost.

 DO YOU PROVIDE TRACKING NUMBER WHEN YOU SHIP?
YES, our shipping is express and insured.